Barbara represents Pivotal Resources in Paris, France. She has over twenty years of experience in the application of Continuous Improvement, Total Quality Management and ISO 9000 registration.
With her expertise in strategic planning and process management she has coached top managers and board members of leading companies all over Europe. These companies include Renault, Schlumberger, Hewlett-Packard, GE, Roche, IKEA and many more.
Barbara spent her early career as an international journalist in Europe, Latin America and the Middle-East – particularly as a war correspondent for a major US broadcasting network and as an expert in international communication at UNESCO. She also produced several cultural and educational programs for television and radio. Her experience in journalism later led to her founding and developing the European news offices of a famous Latin-American news agency.
Barbara has two PhDs in Political Science and in Sciences of Communication and Information from University de Paris and a Master's degree in Marketing & Advertising from Universidad de Buenos Aires - Argentina.
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Gilbert is a seasoned Lean, Six Sigma and continuous improvement consultant with experience across Europe, the Middle East and the Americas. He has worked in a wide variety of industries, in both operational and management processes. Based outside Barcelona, he is fluent in Spanish, French, English. Portuguese and Italian.
Gilbert began his career as a diplomatic trade advisor for the French embassy in Spain, supporting food exports from France to Spain. In 1995 he joined industrial equipment manufacturer APV where his role evolved from Business Development (covering all of Southern Europe) to Operations. It was at APV that he began leading Lean Six Sigma efforts to reduce inventory, boost spare part sales and improve purchasing efficiency.
Recognizing his special ability and passion for helping solve problems and develop improvement capability, Gilbert entered the consulting field in 2000. Since then, he has worked with such clients as Airbus, Coca Cola, Dana, Mann+Hummel, Nissan, Textron, and TRW, among many others. For Ferrari, his work resulted in 4€ million in inventory reduction; at UCB he led a Kaizen effort that boosted OEE in a packaging line by 8%; for Teksid Aluminum he guided implementation of Lean methods and projects in production, HR, Purchasing and other areas. He has trained hundreds of Black and Green Belts, as well as providing direct support and coaching for dozens of client projects,
Gilbert holds an MBA from HEC and an Engineering degree in Economy and Agrarian Business Management from the Ecole Nationale Agronomique de Toulouse.
Graham has extensive experience in leading projects, managing cross functional and cross cultural teams and supporting both service and manufacturing organizations. He is a sought-after coach, trainer and consultant, bringing a pragmatic, common sense approach to the application of the appropriate business improvement tools and techniques. He has taught people from all levels of his client companies, covering Six Sigma and Lean topics and also some 'softer skill' areas such as facilitation, presentation and team work. He is an excellent communicator and is equally effective at shop-floor and Board level.
Graham entered the consulting field in 2004 and has used his experience and knowledge to great effect in a wide range of business challenges. Prior to this, Graham’s career spanned over 25 years at Motorola, in a variety of roles of increasing responsibility. Here he gained experience in Engineering, both hands on and as a Manager, during which time he introduced the concept of statistical engineering and structured problem solving in his team. He also had the opportunity to run a Manufacturing Operation for many years, where he learned the value of the Lean family of tools. Later in his tenure at Motorola, as a Business Chief of Staff, he was instrumental in leading a quality improvement drive. Laterally, he was the Global Process Owner for Customer Quality in the semiconductor arena, a role which afforded contact with many demanding blue chip customers. Success here required involvement in all aspects of the business and interface at all levels.
His key client engagements include extensive training and consulting support for BP’s Process Fitness initiative, coaching and training for first direct Bank, and various services for firms such as Cisco, M&S Money, Babcock Naval Services, Pfizer, CRUK, RS Components and Shop Direct.
His most recent engagement within BP saw him successfully lead a Finance initiative to implement a new process and system to manage the downstream IT costs.
Graham holds a Degree in Physics from Strathclyde University in Glasgow and is a certified MBB.
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Dave has nearly ten years experience in engineering, information technology, and Six Sigma with General Electric (GE). A graduate of GE's Edison Engineering Program, he has worked in the US and Europe in the Nuclear Power and Lighting industries. As an IT manager with GE, Dave has led many successful system implementations for the commercial functions using the Design for Six Sigma methodology, and has also been responsible for driving Six Sigma quality in the European IT organization.
Dave has consulting experience in credit management, financial transaction processing, procurement, and IT strategy working with multi-national clients in several countries. He has successfully delivered Six Sigma deployment, training and project coaching at many levels within client organizations.
Dave holds a degree in Nuclear Engineering from the University of Arizona and a Masters in Engineering Management from Stanford University.
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Steve is a highly experienced business improvement consultant with an
impressive background in performance management, corporate intelligence and IT. He is responsible for managing some of our UK and European accounts while combining a unique background in Technology and change consulting.
Steve gained much of his IT experience with major blue chip clients such as BP, GlaxoSmithKline, Shell, Marks & Spencer and DHL.
Over the last 20 years, he has specialized in program management of complex change initiatives and the design and delivery of various business intelligence and process measurements projects. He has led many engineers and technicians when dealing with enterprise wide systems deliveries and optimized major process implementations. His skills include expertise in data warehousing, information management and strategies, risk management and enhanced testing methodologies for industries as diverse as Pharmaceuticals, Financial Services, Retail, Insurance, Telecoms, Manufacturing and Professional Services.
Based in the UK, Steve holds a MA in Management Science from Cambridge University.
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Christopher is a skilled Lean Six Sigma consultant and trainer with over a decade of experience in a variety of industries and processes. He works effectively with front-line, middle and senior management and has helped deliver important financial results to various clients. Fluent in French, English and German, Christopher has significant international background and capability.
A trained chemical engineer, Christopher began his career as a project engineer for Kraft Jacobs Suchard. In addition to project work and technical audits, he helped integrate operations for acquisitions in Italy, Poland, Bulgaria and Romania. He later worked at the Technical University of Munich in a position sponsored by Rhone Poulenc.
A certified Lean Six Sigma(LSS) Master Black Belt, Christopher entered the consulting field in 2001. Clients he has served range from foods (Nestlé), to chemicals (Clariant), to pharma/nutrition (Bayer and DSM) to banking (Credit Suisse) and aerospace (Airbus). For Hager Electro, an electrical equipment company, he supported implementation of a global supply chain excellence program, helped the French Sales division achieve 4€ million in new revenues and rolled out an LSS/continuous improvement initiative for sites across Europe and in China.
Christopher has training and coached some 120 Black Belts and over 600 Green Belts in French, German and English. He has helped develop, tailor and translate a number of improvement training programs and has trained leaders and managers in continuous improvement concepts.
Based in Strasbourg, France, he holds a French Baccalauréat in Mathematics-Physics and a degree in Chemical Engineering from the Ecole Nationale d’Ingénieurs du Génie Chimique de Toulouse.
Peter, a GE Master Black Belt, has over 13 years of Quality and Continuous
Improvement management experience. During that time he has designed and directed Lean Six Sigma programs, trained and coached hundreds of Senior Leaders, Champions, Black Belts and Green Belts, and personally led high-impact improvement and design projects, using methods such as DMAIC, DMADV and Lean Action Workout.
For more than 10 years, Peter was a key improvement leader at GE and was recognized as a “TOP Performer.” During this time he worked with several divisions, including GE Lighting, GE Capital and GE Energy. This career path allowed him to gain valuable experience with both service and manufacturing processes, and taught him the subtle - and sometimes not-so-subtle - differences in how to improve them. As he progressed, he became an expert with both statistical analysis tools and with “softer” team facilitation and change management techniques.
Some of the projects he led and/or coached targeted cycle time reduction (from 8
days to 5 minutes in one case), supply chain efficiency (such as improving material availability rates by 45% and reducing inventory levels by 16 MM €), and IT system implementation (SAP integration for example). Peter was also responsible for establishing measurement systems that would more accurately track business performance and identify further opportunities for improvement.
Peter earned a Masters in Information Science from Technical University Ilmenau in Germany. He is fluent in English, Hungarian and German.
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Bernd brings over 17 years of experience in continuous improvement, implementation of quality management systems and production management. His areas of expertise include: Six Sigma and Lean for Service and Manufacturing Organizations; Implementation of Quality Management Systems according to ISO 9000 Standard; Change Management Training and Coaching; Team Building and Facilitation; Process Improvement Coaching; and Training Design, Development, Implementation and Delivery.
For the past 11 years Bernd has focused on assisting companies in the design, development and implementation of improvement programs and culture. He has a unique ability to link improvement principles to leadership and management efforts, in an understandable and practical manner. His broad experience base enables him to draw on real life examples that connect well with various groups. He has guided many teams in the successful application of Six Sigma methodology to their process improvement projects.
Bernd helped companies across Europe in the industries of Finance, IT, and Manufacturing to design and implement successful organizational change, leading to long-term and sustainable benefits. Some of his client companies are adidas Group, GE Oil & Gas, Sun Microsystems, GE Money Bank, Moveon and Raiffeisen Bank.
Prior to becoming a full-time consultant and trainer, he spent 3 years with GE Capital where he was Six Sigma Center of Excellence Leader Europe. As a member of the Quality steering committee at ERC Frankona he helped to implement Six Sigma and Lean. His particular focus there was the design, implementation and delivery of Six Sigma training programs. Bernd has also worked for Mars, where he was Quality Manager and Production Manager.
Bernd has studied electrical engineering and economics. He is a certified Quality Auditor by the European Organization for Quality and a Master Black Belt. He holds a B.A. and an M.S. from the University of Munich.
Derek has six years experience as a management consultant at one of the world's largest global consulting firms. Before entering consulting, he was an IT manager for GE Capital European Equipment Finance based in London, where he was trained as a Six Sigma Black Belt.
As a management consultant, Derek has consulted, led, trained and coached teams in Six Sigma across all levels of client organizations. Derek particularly specializes on the impacts of Six Sigma led business transformation in IT environments within service & transactional organizations.
In addition, Derek has experience in successfully driving change across a variety of industry sectors including financial services, telecommunications, entertainment & media, utilities, government (defence) and consumer goods. He has worked on assignments with companies such as GE Capital, Scottish Power, Cable & Wireless, Diageo, Edison Mission Energy, Vodafone UK Limited, Thus, Ministry of Defence, and the National Grid Company.
Derek holds a Bachelor of Arts degree with Honours in Systems Analysis and a Master of Business Administration.
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