Pete is a seasoned consultant in process improvement, organization change and Lean, Six Sigma initiatives – and is one of the recognized "experts" in the field. He has provided senior executive training and deployment consulting services in business improvement and Lean, Six Sigma efforts for such companies as GE Capital, Sun Microsystems, Cendant, Cisco Systems, Starwood Hotels, Honeywell, Carlson Wagonlit Travel and many others.
Pete spent his early career in broadcasting and marketing before entering the management consulting and training field in the mid-1980s. He gained experience quickly, helping improve decision making and problem solving processes at large organizations in various industries including financial services, petrochemical, high tech, consumer products and health care. Pete formed Pivotal Resources in 1993 with the mission of helping clients build lasting success through practical and creative skills and streamlined processes.
He is author of the recent book on 21st Century change leadership, The Six Sigma Leader and has co-authored several other popular books including What is Six Sigma? and The Six Sigma Way -- which was named one of the most influential business books of the past 20 years by Forbes magazine. He has also written articles for such publications as CEO Magazine and Pharmaceutical Manufacturing and is a regular contributor on leadership issues to Forbes.com.
He holds an MBA from National University in San Diego and degrees in English and History from the University of California.
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Cheralynn is responsible for overseeing day-to-day operations for Pivotal Resources in the U.S. and abroad. She has extensive experience in planning and coordinating organization-wide business change efforts with such firms as adidas, Cisco Systems, BP, Starwood Hotels and Target among many others.
Cheralynn has been involved in business process improvement throughout her career. In her first position, with a drug testing laboratory, she was responsible for assessing operational performance along with developing and implementing more efficient procedures. She then spent 5 years in the software industry with a firm that specialized in applications for the printing industry. It is there that she became more involved with training, developing curriculum and facilitating workshops. In addition, she served as Product Manager for new software projects. Leveraging her previous process and training experience, she led a team of engineers in designing user interfaces, creating product documentation and developing training programs. She was promoted rapidly—eventually becoming senior manager of consulting services and spent significant time developing marketing plans, new product strategies and creating strategic alliances in North America, Europe and Asia.
Cheralynn joined Pivotal Resources in 2000 to lead marketing efforts. Again, her responsibilities quickly expanded to encompass product development, talent management and operations. With our clients, she works directly to help define change goals and plan implementation of Pivotal’s diverse solutions. One of her greatest strengths is in advising organizations on how to outline realistic objectives that yield short-term results while building long-term capability. Many of the projects she has led have expanded into strong, multi-year initiatives with significant client results.
Cheralynn’s operational responsibilities today include finance, coordination of international offices and partners, and resourcing of consulting services for major client engagements.
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Steve is responsible for helping Pivotal clients achieve their change objectives by outlining the most effective mix of solutions to deliver short and long-term results. A seasoned consultant and manager, he has strong expertise in helping leaders and organizations tackle critical strategic and tactical business problems.
Steve’s career began working with a retail chain to develop the talent and structure to support continued growth of the business. Implementing process improvements and the measures and metrics to create an integrated growth strategy, Steve facilitated the redesign of essential roles and processes, and created employee development programs. Moving into a traditional consulting role as an executive with Collister and Company, Steve worked with organizations to identify high value projects and develop effective policies, procedures and processes to drive change. A skilled coach and workshop leader, Steve facilitated and led learning programs designed to support individual and group learning. As a leader for Westaff, an international staffing firm, Steve developed an in-house administrative services group that provided claims process administration and employment relations coaching to over 400 company and franchise locations nation-wide.
Steve’s extensive healthcare experience includes working with a mix of independent physician offices, clinics, Kaiser Permanente and Hill Physicians Medical Group where he was recognized for bringing innovative solutions to long-standing problems by integrating process redesign with deliberate learning practice to produce rapid, effective change throughout the organization. Utilizing effective tools from Lean, Business Process Redesign, Scorecard, among others, Steve led cross-functional groups to redesign mission critical processes and helped to create cultural change. A student of healthcare change, Steve is engaged with issues of healthcare technology innovation, home health, and business process change.
Steve holds a Bachelors of Science in Business Administration and Management, with a minor in Human Resources from Cal Poly San Luis Obispo. His ongoing educational development includes courses of study and certification in Coaching, Organizational Design and Communication.
Mo Cayer is a global consultant specializing in leadership and organizational change. He supports Pivotal clients on a wide range of challenges tied to supporting strategic business goals through major transformations and accelerating the development of leadership talent.
Mo started his career in the retail industry, working in various HR Development roles at JCPenney Co., and later with Macy's, as Vice President, Organization Development & Executive Compensation. He was also with the consulting firm Development Dimensions International (DDI) as the head of Strategies for Service Excellence.
Joining GE Capital Corp. in 1995, he was the Leader for Best Practices & Program Development, designing a wide variety of leadership and organizational development interventions (e.g., Six Sigma, e-business, Strategic Leadership Skills, acquisitions & integrations, applying GE's legendary Work-Out and Change Processes, etc.). Most recently, he served for several years at Bayer Healthcare, NA, & Pharmaceutical, as Director, Organizational & Leadership Development. He participated in several large organizational change initiatives including a major restructuring of Bayer Healthcare NA. He has also served as a senior consultant to the American Management Association in redesigning their leadership development portfolio, and to several other leading firms in pharmaceutical/healthcare (BMS, Merck), insurance (LOMA, Genworth, John Hancock) and financial services (American Express, Fidelity).
Mo holds a Ph.D. in Industrial & Organizational Psychology from New York University where he also taught as an Adjunct Professor. He currently is a faculty member in Psychology and Management at the University of New Haven in Connecticut, and is a member of the American Psychological Association, Academy of Management, Society for Human Resource Management and American Society for Training & Development.
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