Company Profile:
GE Capital (GEC) is a global financial services organization including equipment leasing, insurance and reinsurance, mortgage, credit cards, and various specialty businesses.
Challenge/Opportunity:
Though a successful and growing unit of GE, the Capital organization was challenged by then-Chairman Jack Welch in 1996 to adopt Six Sigma as a core leadership and improvement strategy. The GEC vision—Completely Satisfy Customer Needs Profitably—targeted organic growth while reducing costs, eliminating defects, building greater customer focus and driving “boundaryless” behavior.
Pivotal Services and Solutions:
- Key partner to GE Capital Six Sigma team, including development and refinement of pioneering service-industry curricula for Leaders, Champions, Black and Green Belts
- Consulted with business unit senior executives on initiative planning, project selection, process management and metrics
- Trained & coached thousands of GECS leaders, professionals and suppliers worldwide in DMAIC, process redesign, and change acceleration methods
Results/Successes:
Billions of dollars documented in savings and new revenue, targeting operations, sales, financial management and acquisition integration. GEC’s effort became a model for Six Sigma successes in hundreds of companies worldwide.