The following is a typical Lean Six Sigma course agenda incorporated with Pivotal Resources' proprietary and well-received Process Simulation — Sigma Station™. Pivotal Resources can customize the course material to client training requirements, as well as certification objectives.
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Lean Six Sigma Fundamentals
Who finds Value in Lean Six Sigma?
Employees and Teams
Did we mention CUSTOMERS!
A Brief History of Continuous Improvement
The premise of Lean
The Premise of Six Sigma
Lean Six Sigma - a powerful combination
Process Improvement Roles
Black Belt, Green Belt, Yellow Belt/White Belt, Master Black Belt
Project Champions, Executives, Process Owners
Core Elements of Lean Six Sigma
Understanding customer requirements
Streamlining flow/maximizing value
Controlling variation/eliminating defects
Continuously improving performance
Process Improvement Roles and Responsibilities
Leaders, Champions, Project Team Members - Black Belts, Green Belts, Yellow Belts/White Belts
Lean Six Sigma Improvement Examples
- ACTIVITY: What issues in the examples are issues in your ogranization?
Executing Improvement Projects & Pivotal Simulation
DMAIC Project Model
- ACTIVITY: Process Simulation – Sigma Station™ — Round 1.
Define: Setting up the Project
Define roadmap & overview
Voice of the customer & requirements
Charter: Business case, problem and goal statements
COPQ (Cost of Poor Quality)
- ACTIVITY: Simulation – Identify customer requirements (collecting VOC).
- ACTIVITY: Simulation – Develop a problem and goal statement.
Detailed process mapping
- ACTIVITY: Simulation – Create a SIPOC diagram.
- ACTIVITY: Simulation – Create a detailed process map.
Measure: Validating the Problem; Tracking the Process
Measure roadmap and overview
Inputs and Outputs ("Xs"and "Ys")
- ACTIVITY: Simulation – Review feedback data, refine goals.
Analyze: Understanding the Cause
Analyze roadmap & overview
Data display tools
- ACTIVITY: Simulation – Data display (Histogram and Paeto Chart.
Cause & effect analysis/Five Whys
- ACTIVITY: Simulation – Analyze the "value" and determine the status of each step.
- ACTIVITY: Simulation – Identify root causes of inability to meet customers' needs.
Improve: Developing and Implementing Solutions
Improve roadmap & overview
5S and workplace organization
- ACTIVITY: Simulation – Sigma Station™ — Round 2.
Control: Sustaining & Monitoring Solutions
Control roadmap & overview
Elements of a Control Plan
Redesign: When Improving A Process Isn't Enough
More precisely defining customer requirements
Types of waste
Single piece flow
Eliminating batch processing
Customr pull and takt time
- ACTIVITY: Simulation – Sigma Station™ — Round 3.
How Does The Simulation Compare to Real Life?
What Next Steps Can You Take?
Assess the efficiency and effectiveness of your business
Apply DMAIC to an existing or upcoming project
Evaluate and adjust your measurement system
Additional questions? Please contact us.