Core Concepts of Lean Six Sigma — Agenda

The following is a typical Lean Six Sigma course agenda incorporated with Pivotal Resources' proprietary and well-received Process Simulation — Sigma Station™. Pivotal Resources can customize the course material to client training requirements, as well as certification objectives.

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Lean Six Sigma Fundamentals

Who finds Value in Lean Six Sigma?
  • Customers
  • Employees and Teams
  • Management
  • Partners
  • Did we mention CUSTOMERS!
  • A Brief History of Continuous Improvement
  • The premise of Lean
  • The Premise of Six Sigma
  • Lean Six Sigma - a powerful combination
  • Process Improvement Roles
  • Black Belt, Green Belt, Yellow Belt/White Belt, Master Black Belt
  • Project Champions, Executives, Process Owners
  • Core Elements of Lean Six Sigma
  • Understanding customer requirements
  • Streamlining flow/maximizing value
  • Controlling variation/eliminating defects
  • Continuously improving performance
  • Process Improvement Roles and Responsibilities
  • Leaders, Champions, Project Team Members - Black Belts, Green Belts, Yellow Belts/White Belts
  • Lean Six Sigma Improvement Examples
    • ACTIVITY: What issues in the examples are issues in your ogranization?


    Executing Improvement Projects & Pivotal Simulation

    DMAIC Project Model
    • ACTIVITY: Process Simulation – Sigma Station™ — Round 1.
    Define: Setting up the Project
  • Define roadmap & overview
  • Voice of the customer & requirements
    • ACTIVITY: Simulation – Identify customer requirements (collecting VOC).
  • Charter: Business case, problem and goal statements
  • COPQ (Cost of Poor Quality)
    • ACTIVITY: Simulation – Develop a problem and goal statement.
  • SIPOC diagrams
    • ACTIVITY: Simulation – Create a SIPOC diagram.
  • Detailed process mapping
    • ACTIVITY: Simulation – Create a detailed process map.
  • Spaghetti Chart
  • Define checklist
  • Measure: Validating the Problem; Tracking the Process
  • Measure roadmap and overview
  • Inputs and Outputs ("Xs"and "Ys")
  • Opetational definitions
    • ACTIVITY: Simulation – Review feedback data, refine goals.
  • Measure Checklist
  • Analyze: Understanding the Cause
  • Analyze roadmap & overview
  • Data display tools
    • ACTIVITY: Simulation – Data display (Histogram and Paeto Chart.
  • Value Analysis
    • ACTIVITY: Simulation – Analyze the "value" and determine the status of each step.
  • Cause & effect analysis/Five Whys
    • ACTIVITY: Simulation – Identify root causes of inability to meet customers' needs.
  • Analyze Checklist
  • Improve: Developing and Implementing Solutions
  • Improve roadmap & overview
  • 5S and workplace organization
    • ACTIVITY: Simulation – Sigma Station™ — Round 2.
  • Improve Checklist
  • Control: Sustaining & Monitoring Solutions
  • Control roadmap & overview
  • Elements of a Control Plan
  • Control Checklist
  • Redesign: When Improving A Process Isn't Enough
  • More precisely defining customer requirements
  • Types of waste
  • Cell design
  • Single piece flow
  • Eliminating batch processing
  • Customr pull and takt time
  • Visual controls
    • ACTIVITY: Simulation – Sigma Station™ — Round 3.


    Moving Ahead

    How Does The Simulation Compare to Real Life?
  • Discussion
  • What Next Steps Can You Take?
  • Assess the efficiency and effectiveness of your business
  • Apply DMAIC to an existing or upcoming project
  • Evaluate and adjust your measurement system


  • Additional questions? Please contact us.